GEM
Los Gatos, CA 95030, U.S.A
"Unlock the full potential of your machines with GEM Precare Ticketing. Automate ticket creation, track progress, and leverage knowledge base resources for faster resolution."
Ticketing System
Releasing a new case study, showcasing GEM Precare Ticketing System
Los Gatos, July 12, 2023 – GEMBO, leading Industry 4.0 IIoT predictive and operational analytics SaaS provider, named by Forbes in the top 25 IoT startups to watch, and by Thomas Insights as Top 7 Industrial IOT Startups. With top Industrial partners and customers such as SAP, SoftwareAG, Mediatek, Informatica and Intel.
Happy to announce a new case study, showcasing GEM Precare Ticketing System.
The customer has been utilizing OEE Availability analytics to identify machines with low availability and assigning them to responsible technicians. The customer's management team has been overwhelmed with emails from technicians providing status updates on the machines after they have taken corrective actions.
The customer intends to streamline the process of monitoring machine status from the receipt of OEE Availability status to the resolution of availability issues, enabling the machines to operate efficiently based on established availability KPIs.
GEM set up the ticketing system and is now an integral part of the OEE Platform. It has rules set up in the Rule Engine based on the customer's workflow. The rules are designed to automate the process of generating and tracking tickets, ensuring that all tickets are properly classified and routed to the appropriate personnel. The ticketing system also includes a knowledge base of troubleshooting guidelines, which can be accessed by technicians to quickly resolve issues.
The case study is about GEM enabling customers to address OEE Availability issues using GEM Precare Ticketing system which is customized based on their own workflow.
About GEMBO
GEMBO provides best-in-industry end-to-end IIoT real-time predictive analytics and OEE solutions for the manufacturing industry as well as other industries, such as energy, retail, healthcare, etc. GEMBO PRECARE increases margins and revenues, easily integrates with 3rd party back-end and edge systems, and is available as Platform as a Service or Platform as a Product. GEMBO is headquartered in CA, with offices in Israel, India and The Philippines.
For more information
Visit www.gembo.co, or send email to sales@gembo.co.